We are in the process of transitioning our lecture capture tool from Techsmith Knowmia to Panopto. The process will be completed by Fall 2022.

You can no longer record new content with TechSmith and must use Panopto to record new content.

You may still view existing Techsmith videos and post them to Brightspace.

Learn more about the transition to Panopto.


There is a known bug that only affects certain users viewing TechSmith videos through Brightspace. There are two workarounds from the instructor perspective that you can take to eliminate this issue.

First, you can set the privacy settings for each video to 'Public'. This prevents students from needing to login a second time in order to watch.

Please note -- this will inhibit the ability to track analytics or view how users responded to quiz questions.

  1. Login to TechSmith Relay.
  2. Open the video from your library.
  3. Scroll down and select the "Privacy" button below the video.
  4. Set the privacy setting to "Public".

Alternatively, if tracking analytics is important for you, you can adjust your workflow relating to how you add a video to your course shell and add the video as a link that opens as an external resource. Here is a brief video describing that workflow.

If you are seeing a message that reads: “This browser requires permission to establish a session” you may need to enable cookies or manage certain settings in your web browser. See the instructions for Chrome and Safari below:

Google Chrome

If you are getting the error when viewing in the Google Chrome browser, please try the steps below:

  1. Open Chrome and go to your Settings.
  2. Go to Content Settings>Cookies.

Optional: You may want to take a screenshot or make note of the settings you see here in case you need to revert to this state.

  1. Click on the Add button next to the Allow section.
  2. Enter the following value:
  3. Retry again to see if you still get the same message.

Apple Safari

We have found that disabling the option to Prevent Cross Site Tracking can help with this issue, from the steps below: 

  • Click on Safari in the top left part of the screen, then choose Preferences>Privacy.
  • Disable the option "Prevent Cross Site tracking" and refresh the page.

If these do not help, the other work around is to:

  1. Open up a second tab in your web browser.
  2. Go to
  3. Sign-in with your NetID and Password.
  4. Go back to Brightspace and refresh the page.
  5. Click the link to the video. 

If none of these options work, email and we can try to troubleshoot with you further.

These solutions may seem quite simple, but they can make a big difference!

  1. Use either Google Chrome or Firefox for the web browser.
  2. When possible, browse in incognito or private.
  3. Try and close out of other programs that might be competing for computing resources.
  4. Try and get close to the wireless router when possible and watch the videos during low-bandwidth times.

The other potential variable is the length of the video. If you seem to be having issues with specific videos that are longer, it may be worth a note to your instructor letting them know. We try and encourage instructors to try and break their content up into multiple shorter videos, rather than one long one when possible.

If none of this helps, we can work with your instructor to find another way to get this content so it is more easily accessible for you.

First you will create a 2nd copy of the video in your library:

  1. login to your TechSmith Relay Library.
  2. Find the thumbnail of the video that you would like to transfer.
  3. Select the “Settings” icon in the bottom right of the thumbnail.
  4. Select “Copy”.

Once the second copy has processed, you will want to transfer ownership by:

  1. Select the “Settings” icon in the bottom right of the thumbnail.
  2. Select “Change Owner”.
  3. Enter the email address of the video owner.
  4. Click “Apply”.

The controls for the TechSmith Recorder are getting "hidden" behind the video and you have to grab them to bring them back.


Hold the Alt key on your keyboard and then press Tab to cycle through your open programs until the TechSmith controls are highlighted and then release both keys


Hold the Command key on your keyboard and then press Tab to cycle through your open programs until the TechSmith controls are highlighted and then release both keys.




camtasia logo

Camtasia is a robust video editing and recording tool. Camtasia allows you to locally save your recordings as project files to later be exported either as a .MP4 on your computer or directly to services like Panopto.

Camtasia is best used on personal computers (and office desktop or laptop) rather than a public, classroom computer.

To request a license, email


Robust video editing features allowing users to combine multiple videos.

Allows user to save projects locally and upload at a later time (which is useful for low-bandwidth situations).

Includes tools for higher quality productions.


More complex and requires some knowledge of video editing.

Requires user to have storage available on their computer for project files and recordings.

Need to request a license for installation.

camtasia screenshot